Here at Nutricity.com, our customer’s satisfaction is 100% guaranteed. We take great pride to ensure that you are pleased with each and every order. In the event that you would like to return an unopened item to Nutricity.com, you may do so within 30 days of receiving your item. Please note that all returned items must include an original invoice and a Return Merchandise Authorization to be processed by our returns department.
Return Merchandise Authorizations can be obtained by emailing email@example.com. Please be specific when sending an email with the exact reason for your return so that we can handle your request in a timely and accurate manner. Nutricity.com cannot accept returns of opened items, or issue any returns on cosmetic items or grocery items. In addition, Nutricity.com does not offer the option to exchange an item. For all returns, you must carefully package the product. Nutricity.com reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
Please note that Nutricity.com will NOT cover shipping charges associated with the return of any item. If there is any other issue with an item that was sent to you (incorrect product, damaged) please contact firstname.lastname@example.org for assistance. We will reimburse shipping costs if the return is a result of our error.
If you are returning 6 or more of the same item, there is a restocking fee of 15% and will be deducted off the total refund due to you. We cannot accept a return of 12 or more of one item. These orders are considered non-refundable. We apologize for any inconvenience, but we cannot make any exceptions regarding this policy.
In the event a package is returned to our warehouse as undeliverable, we will issue a full refund less the shipping cost. We are unable to reship orders that are marked as undeliverable. You can place a new order on our website at any time. In addition, if you contact us after your order has been placed regarding an incomplete or incorrect shipping address, we will make every reasonable effort to correct the information prior to the package being shipped. Once the package has been shipped, we cannot make address corrections or forwarding requests.
Nutricity.com Customer Loyalty Team
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