Need to make a return?
No need to worry! New condition items (unused and unopened) can be returned to us for any reason within 30 days from the delivery date with a 20% restocking fee. Buyers are responsible for any return shipping costs. Please advise that we are unable to refund orders that do not reach our returns department.
Returns can be sent to the following address:
355 Tomahawk Drive Unit #3
Maumee, OH 43537
You will be contacted by one of our returns representatives as soon as your order is received.
Are there any restrictions or refund deductions for returns?
Opened and used items and orders that are no longer within the returns window are not eligible for return. Orders that are returned to our fulfillment center and are eligible for refunds will incur a 20% restocking fee.
Why can't I return an opened or used item?
Nutricity ships all items in their original and unopened states. Items that are returned used or opened must be immediately disposed of so as to not risk being shipped out as new.
Does Nutricity issue prepaid return labels?
Unfortunately, Nutricity does not authorize prepaid return labels at this time. We are sorry for any inconvenience this may cause.
My order was returned but I have not received my refund yet!
Refunds are issued upon receiving your returned package and will be posted soon after. We will be certain to contact you via email once we receive your returned order! Refund payments will be issued promptly, but may vary depending on your bank and the type of payment method used.